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2020-02-20 - Nearly half of shoppers fail to return unsuitable items due to ‘hassle’

GIPO observatory - Thu, 20/02/2020 - 18:28
New research highlights the need for retailers to implement better services to minimise returns and ensure the customer chooses the right product first time Economic

2020-02-20 - 40% of UK consumers use AR and VR on phones to view products pre-purchase – opening up new marketing options, says DMA

GIPO observatory - Thu, 20/02/2020 - 18:28
Two-fifths of Brits have used augmented (39%25) or virtual (38%25) reality to test or view a product they’re considering – but they are doing in on mobiles, as access to and ownership of VR headsets is declining year-on-year from 12%25 in 2018 to 9%25 last year. Economic

2020-02-20 - Amazon and YouTube beats Currys and Argos to gain biggest share of Google’s page one searches for consumer electronics

GIPO observatory - Thu, 20/02/2020 - 18:28
New study highlights importance of video and YouTube when consumers search for information on consumer electronics. It also reveals UK retailers of consumer tech may not be doing enough to satisfy informational searches Economic

2020-02-20 - Older Gen X shoppers driving explosion in online orders – and they don’t need fast delivery, says study

GIPO observatory - Thu, 20/02/2020 - 18:28
Research conducted by YouGov for parcel locker provider InPost, reveals that 45 to 54-year olds are the most prolific online shoppers, confounding popular opinion that millennials dominate internet purchasing. And they aren’t that bothered about instant delivery... time for a rethink? Economic

2020-02-20 - Retail sales grow overall in January – but a sharp decline in department store ecommerce sales hits non-food online

GIPO observatory - Thu, 20/02/2020 - 18:28
Retail bucked the longer-term trend of sales decline in January, with sales up both online and in-store compared to both the previous month and the previous year. But the longer-term trend still points to decline. Non-food sales fell online, driven by a sharp drop in department store ecommerce sales Economic

2020-02-20 - Reviews, discounts and photos most likely to drive online purchases for DTC fashion and beauty brands

GIPO observatory - Thu, 20/02/2020 - 18:28
A new study analyses the digital customer experience delivered by 50 leading direct-to-consumer brands in categories such as fashion and beauty and finds that reviews, discounts and photos drive sales Economic

2020-02-20 - GUEST COMMENT Mindfulness in omnichannel retail – the key to a successful future

GIPO observatory - Thu, 20/02/2020 - 18:28
Mindfulness and being more conscientious about the impact of retail operations is fast becoming a top business priority for online brands, and one we will continue to see develop in 2020 Economic

2020-02-20 - Homebase seeks to rebuild cross-channel reach using marketing intelligence mapping

GIPO observatory - Thu, 20/02/2020 - 18:28
Once-mighty homewares seller Homebase is seeking to make a comeback in as a lean and potent cross channel retailer with the help of state-of-the art cloud-based marketing intelligence amid company-wide restructuring. Economic

2020-02-20 - Laura Ashley reports falling sales both online and in-store

GIPO observatory - Thu, 20/02/2020 - 18:28
Laura Ashley today reported a fall in retail sales both in stores and online in the first half of its financial year alongside widening pre-tax losses Economic

2020-02-20 - ED Revives Media Watch Dog That Was Dissolved 20 Years Ago

GIPO observatory - Thu, 20/02/2020 - 18:28
President Emmerson Mnangagwa has appointed Trustees for the Zimbabwe Mass Media Trust (ZMMT) that was dissolved and has been dormant since 2000. A brief history According to Wikipedia, ZMMT was set up in back in 1981 as part of the government’s new media policy, under widespread criticism of... Human Rights Economic Legal

2020-02-19 - South Africans must turn tech talk into action to drive economic growth

GIPO observatory - Wed, 19/02/2020 - 18:27
Despite the various economic and structural challenges that South Africa currently faces, there are many market opportunities and reasons to remain optimistic. An acceleration in cloud services adoption within the local enterprise space and recent investments made by global hyperscalers have... Sociocultural

2020-02-19 - Is it possible to tax access to social networks?

GIPO observatory - Wed, 19/02/2020 - 18:27
Julie Owono was recently quoted in leading French Magazine L'Express about a social media tax, proposed by a French MP, to fight against hate speech online. Like in Uganda, the measure wouldn't be efficient, and would reinforce censorship : “in the face of such a restrictive measure, the... Human Rights

2020-02-19 - The Hard Tradeoffs of the Internet

GIPO observatory - Wed, 19/02/2020 - 18:27
Alex Stamos discusses his experience at Facebook handling 2016 election interference, as well as his work on cybersecurity, disinformation, and end-to-end encryption with evelyn douek and Kate Klonick. Listen to The Lawfare Podcast Security

2020-02-18 - Troubling Efforts to Distort and Undermine the Multistakeholder Process

GIPO observatory - Wed, 19/02/2020 - 18:27
ICANN's request for comment on amending the .com registry agreement to restore Verisign's pre-2012 pricing flexibility ended last Friday and, with 8,998 responses submitted by stakeholders, may have been a multistakeholder version of the St. Valentine's Day Massacre. Public interest... Infrastructure and Standardisation Human Rights Legal

2020-02-18 - New York Governor’s Boast About Near-100% Broadband Coverage Backfires

GIPO observatory - Wed, 19/02/2020 - 18:27
Gov. Andrew Cuomo announcing rural broadband initiatives in New York. When New York Gov. Andrew Cuomo boasted in 2015 that anyone who wanted broadband service in the state would have access to it, he could not have realized that claim would come back to haunt him five years later. New York’s... Development Economic

2020-02-18 - What A Shame: Legacy Newspapers Want To Take Away Free Speech On The Internet

GIPO observatory - Wed, 19/02/2020 - 18:27
This one is just shameful. The News Media Alliance (the organization formerly known as the Newspaper Association of America) represents a bunch of old school newspapers. Like other legacy companies which failed to adapt to the internet, it's now advocating for the removal of Section 230... Human Rights

2020-02-18 - Did Twitter Help Vox Media Steal a Clippers Twitter Account From a Sports Blogger?

GIPO observatory - Wed, 19/02/2020 - 18:27
On Friday, Feb. 14, a senior executive from Vox Media managed to break into a sports blogger’s Twitter account and change the login credentials, effectively stealing it—and its nearly 10,000 followers—from the 23-year-old sports blogger who created the account and was primarily responsible for... Legal Security

2020-02-18 - Tech Officials Diagnose Excessive Trump Actions as Product of ‘Huawei Derangement Syndrome’

GIPO observatory - Wed, 19/02/2020 - 18:27
WASHINGTON, February 18, 2020 – Technology industry officials unloaded on what they regard as the Trump administration’s excessive measures against the Chinese company Huawei, officials said Tuesday at an Information Technology and Innovation Foundation panel on export controls. “Unilateral actions... Development

2020-02-18 - Loon keeps secrets under wraps while applying for market trial in Puerto Rico

GIPO observatory - Wed, 19/02/2020 - 18:27
Exactly what Loon is up to remains confidential, but the Alphabet company submitted filings last week seeking permission to conduct a market trial in the 71-76 GHz and 81-86 GHz bands using High Altitude Platform Stations (HAPS) as relay transmission points in Puerto Rico. The purpose: to deliver... Development

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